Independent workplace investigations in South Wales

What an independent investigation is

An independent workplace investigation is a fact-finding process run by someone with no link to the people involved. The investigator gathers the evidence, interviews the people concerned and any witnesses, and writes a report setting out the findings of fact.

You then make the decision. The investigation does not decide who wins. It gives you the facts you need to make a fair decision you can defend.

When you need one

• A grievance is raised against a manager, an owner or a family member of the owner
• There is an allegation of bullying, harassment or sexual harassment
• You are considering a disciplinary and need the facts first
• A safeguarding concern has an employment side that needs investigating
• Your team is too small, or too close to the people involved, for anyone inside it to be neutral
• You are a large organisation that needs an impartial, external investigator

What's included

• Planning and an agreed scope before we start
• Interviews with the person raising the concern, the person it is about, and witnesses
• A review of documents, records and other evidence
• A full written report with findings of fact

Why independence matters

Employers rarely lose at tribunal because of the decision. They lose because of the process. The Acas Code of Practice expects a proper investigation, written notice of the allegations, a fair hearing and a right of appeal. Tribunals can adjust compensation by up to 25% where an employer unreasonably fails to follow it.

When the investigator has no relationship with anyone involved, the process is fair, and it is seen to be fair. Staff trust the outcome, and it stands up to scrutiny.

How it works

1. Free call. Tell us what has happened. No cost, no obligation.
2. Fixed quote. You get a clear scope and one fixed price in writing.
3. Investigation. We interview, gather evidence and keep you updated.
4. Report. You receive a written report with findings of fact, ready for your next step.

Need the hearing run too? We can chair disciplinary hearings and grievances on a fixed fee. Health or social care provider? See HR for health and social care.

Areas we cover

We are based in Neath Port Talbot and work in person across Swansea, Cardiff, Bridgend, Neath Port Talbot, Llanelli and the Valleys. Much of the work can also be done online, so we support employers across the UK.

Read real-world examples: a grievance in a small care team and a safeguarding allegation in a care home.