Question 1

How do I know if it's a grievance?

Accepted Answer

An employee has raised a concern or complaint. The Acas Code says it should be dealt with fairly, without unreasonable delay, and the outcome given in writing.

Question 2

How do I know if it's an investigation?

Accepted Answer

Something has been alleged and the facts are not clear yet. The Acas Code expects you to investigate before deciding whether there is a disciplinary case to answer.

Question 3

How do I know if it's a disciplinary matter?

Accepted Answer

The facts have been established. Now a formal process decides whether disciplinary action is justified.

Question 4

How do I know if it's a performance matter?

Accepted Answer

The job is not being done to the standard needed. The Acas Code covers poor performance as well as conduct, and many employers start informally.

Question 5

How do I know if it's an absence matter?

Accepted Answer

Sickness or absence is affecting work. Follow your absence policy, handle it with care, and consider whether disability may be involved.

Question 6

How do I know if it's a settlement conversation?

Accepted Answer

You want to agree an exit. A settlement agreement is legally binding, but only if strict conditions are met.

Question 7

How do I know if it's a claim?

Accepted Answer

An employee is threatening or has started a tribunal claim. The deadlines are strict.

What's happened at work?