Independent · Impartial · ACAS-aligned
Calm, fair, defensible handling of the people problems that keep employers up at night — delivered remotely across South Wales and the UK.
What I Do
Fixed fees, no lock-ins, no jargon. Experienced HR support you can actually reach — at a fraction of law-firm cost.
Impartial, ACAS-aligned investigations into grievances, disciplinaries, bullying and harassment — with a defensible written report.
End-to-end support running fair disciplinary and grievance processes, including hearings and outcomes.
Structured, legally sound performance improvement plans that give people a fair chance and protect you.
Sickness reviews, return-to-work processes and absence management handled sensitively and correctly.
Clear, compliant contracts of employment tailored to your business — protecting you from day one.
Staff handbooks and HR policies written in plain English and kept up to date with employment law.
Set up HR software, workflows and templates so your admin runs itself — a rare offering locally.
Practical manager and team training — conflict, conduct, performance and wellbeing — delivered online.
Job descriptions, shortlisting, interviews, right-to-work and reference checks done properly.
Ongoing outsourced HR for small employers with no in-house function — advice and casework on call.
Neutral mediation to resolve disputes before they escalate to a tribunal. Available once accredited.
Tell me the situation and I'll tell you honestly what's involved and what it'll cost — no obligation.
All prices are guides and confirmed in writing before any work begins. Complex matters quoted individually.
About
Hi, I'm Polly — the person behind Arbiter. Most workplace problems don't need a big HR department; they need one experienced, impartial person who'll get to the truth and handle it fairly. That's what I do.
With over eight years in HR case management and operational leadership — including years on the front line in regulated, people-intensive sectors — I help employers handle grievances, disciplinaries, investigations, sickness and performance with calm, ACAS-aligned processes that stand up to scrutiny.
No jargon. No call centre. No lengthy lock-ins. Just experienced, fairly-priced HR you can actually reach.
The Difference
An outside, objective pair of hands — no internal politics, no bias, just a fair process and a clear outcome.
You know the cost before any work starts. No open-ended hourly meters, no nasty invoices at the end.
Every process follows best practice and is documented to stand up if it's ever challenged at tribunal.
Eight years of real casework. You get someone who has handled this before — and handled it well.
Kind Words
⚠ Example layout only — these are placeholders showing how real client testimonials will appear. Replace with genuine reviews before going live.
"Handled a difficult grievance calmly and fairly. The report was thorough and gave us complete confidence in the outcome."
— Operations Director, care provider
"Quick, professional and a fraction of what a solicitor quoted. Took a huge weight off our shoulders."
— Owner, small professional firm
"Sorted our contracts and handbook properly for the first time. Clear, fast and genuinely good value."
— Practice Manager, local business
Get in Touch
Book a free, no-obligation 15-minute call. Tell me the situation and I'll tell you honestly what's involved — and what it'll cost.