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Peninsula is a large HR, employment law and health and safety outsourcer. Arbiter HR is one independent HR consultant for care providers and small employers. They are different things, and the right one depends on what you need.
Facts checked on 29 October 2026 from the pages linked below. Prices and terms change; check them before you decide. This page is written by Arbiter HR, so read the other side too.
| Arbiter HR | Peninsula | |
|---|---|---|
| What you get | One named HR consultant (Polly Duncan) who runs your investigations, hearings and grievances, online or in person in South Wales | A 24/7 advice line, documents, software and health and safety support from a large team (Peninsula says it helps "tens of thousands" of UK businesses) |
| Prices on the website | Yes. Monthly plans £170 to £1,200; one-off work quoted by email within 12 hours | No. Peninsula's pricing page shows "Loading Your Tailored Pricing" and gives no figures. Peninsula's own fees guide gives an example of £157 a month for 10 staff |
| Contract | One-off work: none. Monthly plans: 3 months minimum, then 6-month rolling, 1 month's notice | Not stated on Peninsula's pricing page. Multi-year terms are widely reported in public reviews and forums; check the contract before signing |
| Who does the work | The same person every time | Advisers on the phone line; an on-site consultant is a separate service |
| Health and safety | Not offered | Included in Peninsula's packages |
| Tribunal insurance | Not offered. We help you follow the Acas Code so claims are less likely | Legal protection products are offered (terms apply) |
| Sector focus | Health and social care (CIW and CQC) and small employers | All sectors |
| Best for | Employers who want one person to run a case properly, at a known price | Employers who want a 24/7 line, H&S cover and software in one monthly package |
For investigations, hearings, grievances and ongoing HR advice, yes. For health and safety and 24/7 phone cover, no: Arbiter HR does not offer those.
Peninsula does not publish prices on its pricing page. Its own fees guide gives an example of £157 a month for a business with 10 staff. Get a written quote and read the contract term before signing.
Monthly HR plans are £170 (2 hours), £400 (5 hours), £750 (10 hours) and £1,200 (15 hours) a month. One-off investigations and hearings are quoted as one fixed price by email within 12 hours of receiving your case details.
Yes. Some employers keep a Peninsula contract for H&S and the phone line and bring in Arbiter HR when a case needs an independent investigator or hearing chair.
Next step
Send the details of what you need and we email a fixed price within 12 hours. No contract, no renewal, no call unless you want one.